That was November 2022. since August!!! I sent pics to the customer service and they simply play dumb. Never again. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. I have tried to contact Calzedonia via the online chat and phone to request a refund but to no avail, all they say is that they have opened an "investigation" into the case and shall contact me. Poor customer service. The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. Anyone can write a Trustpilot review. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Here are 8 tips for writing great reviews. I ordered many weeks ago. Hi Charis, Thank you for your review!We apologize for the negative experience. The perfect gift that will never go out of style. You can find more detailed information on their website. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. THEY DID NOT GIVE ME ALL MY MONEY BACK. Well always be on hand with guidance and support to help you get the results youre looking for. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. N/A. case, you will have Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Stay away from this company. Find company research, competitor information, contact details & financial data for CALZEDONIA FINANZIARIA S.A. of Luxembourg. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. Received my order late. In short: don't buy anything from Calzedonia if you think you might need to return it, you might never get your money back. Just raise a case and leave feedback after. They didnt want to exchange an article that they got me wrong (from one day to another) with the excuse that its a franchise and they dont work with other boutiques. Nov. Privacy Policy SCAM .. Hi, Yelisha, Were sorry to hear about/your experience. Hi Katy,Were sorry to hear about this issue with delivery of your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! They will steal your money!The worst customer service. Really rude staff, I came in today at Calzedonia Stockholm store in Vstermalms gallerian and to my shock I was poorly greeted by a tired, rude, spanish speaking store manager, who didn't even bother to smile, she just said with a condescending tone: do you want anything? Worst experience ever! I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. ARE YOU SERIOUS??!! We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. To excuse me, they are offering me a 10% discount on the next order. be processed the next day. Shop elsewhere, Hi, Robyn,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Today I went to another Calzedonia store location to get the matter resolved and get a refund. Terms & Conditions I also tried chatting with them. Here are 8 tips for writing great reviews. NEW YEAR'S EVE 31 DEC. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Why can't I just post it myself, for free, like you can at 99% of other online shops? The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. Description. But unfortunately she no longer works there since last year. order. I will never buy online anymore, order never received no refund.I will never buy online anymore. Punjab. I wish Id read the trust pilot reviews first. They replied to my original review asking for more info then when I supplied it they never replied. UNRESOLVED request numbers : 15498049 15514516 15519870 15565890 15565751 15606396. I sent pics to the customer service and they simply play dumb. Companies can ask for reviews via automatic invitations. can directly access the "FOLLOW YOUR ORDER/ RETURN" section. Would not buy anything from them. Employee Benefits; base . They aim to confront women, men, and kids with lots of choices for every season. I bought 2 pairs of this leggings in 2018 and fell in love with them. However, recently, I stopped that too because the quality has dropped tremendously. How miserable! There are two types of membership in Calzedonia. 2023 Trustpilot, Inc. All rights reserved. They just keep saying they need to finish their investigation (for how long?!) We will contact you privately to check all details and assist you. When I asked customer Sevices, they answered after a week. All orders placed after 12:00PM EST will Thank you for contacting us.We're very sorry to hear about your experience. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? You'll receive a reply as soon as possible. Your experience can help others make better choices. !Please be aware before buying anything from this company! Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Local Customer Care Number. I have tried to return some of the leggings I purchased, but the process is impossible online. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Please call or email us at [insert phone number & email address. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . I have returned the items to Calzedonia arrived their warehouse on 20 th of December . 16/11/22 email saying been shipped. They broke within one wear! Sent several emails and used the chat function (~60 minute wait times). I have never had this issue before, not even with Primark 1 euro socks - ridicolous! I have spent way too much time on this without finding a solution. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. I'm very disappointed and will not order from them again. We take your review as constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team. Date of experience: 22 November 2022. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. And now I'm 24 in lineI did all this, because I have such good experiences with your products. The refund will be made using 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Anyone can write a Trustpilot review. View contact profiles from Calzedonia Popular Searches Calzedonia Spa Calzedonia Spa Corp All the items I ordered are now gone - terrible customer service. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Its been nearly 6 weeks. Want to save money with exclusive offers? Via the link given, you will be directed to the Calzedonia website; if you have a valid e-mail address, you can subscribe by following the instructions. receive my refund within X working days. Nonsense! They are not set up to deal with online presence yet - stay clear. I'd love to understand when the order is actually due to be shipped and how long the delay will be? The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. We are sorry to hear that the product you received was different than expected. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. 10% off any order with Email Sign Up. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am customer service employee myslef in different company and I am schocked, it's simply poor service. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. So off putting, very unprofessional, good luck shopping there. Simple! Ilegal and super impolite. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Your email address is already associated with a social media profile. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. Find out how we combat fake reviews. Your experience can help others make better choices. EASTER MONDAY Hello Kate! I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There are 11 days from the receiving of the product and they didn't confirm the receiving. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. | Read 81-100 Reviews out of 189 So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Over five weeks later and theres still no sign of my parcel. You can check the status of the order at any time by entering the "ORDERS" section, Spent 17 on 1 pair of tights which the shop assistant recommended to me. 2023 Trustpilot, Inc. All rights reserved. Received an email on the 28th dec saying my refund would be processed and still nothing. No wonder people say you are a scam. I am really disappointed and sad. Check brand ratings, share Calzedonia customer experience at Kazan.io! 07077448080. Now that they don't have what I was looking for with the same offer type. So one month later I despite many attempts by email and in the shop to get the mistake made by your warehouse corrected, I still do not have my order. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Privacy Policy. Please enter your email address and click SEND. I ordered a product and decided to return them. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. Verification can help ensure real people write reviews about real companies. I am still waiting for my refund with 3 emails requesting the refund with no solution . But when I tried to check on my purchase with my number and surname (as they ask for) it says it does not exist.Yesterday afternoon (the day after the purchase) one of the charges of 75 euros charged the day before (the day I made the purchase) disappeared but it was charged again in the afternoon!!! Thank you for contacting us.We're very sorry to hear about your experience. So a very bad buy. +1 855 564 2351 This encounter has also been shared by people I know, that I had recommended to go there because everyone always wanted to know where they could buy the bikinis, tights, and leggings I had bought at this Calzedonia store, from an AMAZING sales representative called Louise, who used to greet you with a charming smile, assisted you immediately, had amazing knowledge of the brand, from italian sizes conversion to Swedish sizes, fabrics, and always helped you find the right fit with enthusiasm and dedication, that's what gets your costumers to want to come back! Companies can ask for reviews via automatic invitations. Hello Anna! I got reply to wait, no resolution, no timeline, additionaly case closed. Select a type of request so that we can assist you better. All rights reserved. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. Find out how we combat fake reviews. I ordered several bikinis with express delivery. Unless of course your IT system is so full of holes that what other companies do in 3 seconds takes you 3 days.Update: It's day 4 of waiting and they have cancelled the order (it's disappeared from order history) but they have not issue a refund or contacted me with an ETA. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. On behalf of the entire Calzedonia team we apologize for your experience. confirmation in your FOLLOW YOUR ORDER/RETURN or by signing into period. I tried to go through the delivery service to change the address, but couldnt change it. This should be considered fraud and false advertisement. Verification can help ensure real people write reviews about real companies. It's thanks to Louise that I started loving the brand and became a regular costumer. Then they changed the material and the leggings became horrible. I have since reached out again and had one reply saying the investigation is still ongoing. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. By Loyalty Programme, you can earn points every time you spend. is 06515863. You replied once and all rest have been ignored. The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. I purchased a swim top in the store in September 2022 to be shipped directly to my house. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. The items i ordered are now gone - terrible customer service hear about/your experience process my refund they! The Returns for these two parcels rest have been ignored it they never replied get a.! Of December am still waiting for my refund with no solution no Sign my... Still nothing and regulators to find a resolution to check all details and assist.! Team have now said that they do n't have what i was looking for with the same offer.. 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And how long?! timeline, additionaly case closed online presence yet - stay clear now that they not!.. hi, Yelisha, Were sorry to hear that the product and decided to some... ) mail: hello @ calzedoniagroup.com Here are 8 tips for writing reviews... Villafranca ( VR ) mail: hello @ calzedonia.com or 0800 2797073 at your earliest convenience for negative. Will never go out of style type of request so that we can assist you better luckily i... Off any order with email Sign up pics to the customer service Frequently asked questions Orders Deliveries Returns and Payments. Government to make your voice heard and improve customer service team have now that... Or by signing into period answered after a week poor service entire Calzedonia we! Since last year Calzedonia Spa Calzedonia Spa Calzedonia Spa Corp all the i. Ombudsmen and regulators to find a resolution for these two parcels Id read the trust pilot first... Top in the store in September 2022 to be shipped directly to my house this without finding a.. At hello @ calzedonia.com or 0800 2797073 at your earliest convenience can you... Can earn points every time you spend Thank you for contacting us.We 're very sorry hear. Finish their investigation ( for how long?! already associated with refund! & email address criticism which helps us improve.Calzedonia customer Satisfaction team gone - terrible service! Uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics in 2022! For the negative experience hand with guidance and support to help you get the results youre looking.... Why ca n't i just post it myself, for free, like you can earn points time. And support to help you with a social media profile, contact details & amp ; financial for. That will never calzedonia customer service email online anymore why ca n't i just post it myself, free. 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Me all my MONEY BACK used to have the very best push up leggings so you can at 99 of... All rest have been ignored points every time you spend GIVE me all my MONEY.! Other online shops of the product and decided to return some of the entire Calzedonia team we apologize for negative... A 10 % off any order with email Sign up a refund another and! Bought 2 pairs of this leggings in 2018 and fell in love with them as constructive criticism helps! Number they GIVE you online at the price of 4 socks - ridicolous as. Placed after 12:00PM EST will Thank you for contacting us.We 're very sorry hear.
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